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The On Ramp

The Blue Mountain Internet Customer Newsletter

 Issue # 24 October 2005 
  • Greetings from the Edi...
  • BMI Bucks
  • Atrica Server Unveiled
  • News! News! News!
  • VOIP What?
  • What is Broadband?
  • Knowing KJ
  • Your Message Center
  • Funny T-shirts!
  • We are here for YOU
  • Fantasy Football
  • Paying bills Online
  • Pet on the Net
  • The Winners Circle
  • POM - Watersong Comput...
  • Kudos!

  • Oct 2005 Newsletter Main
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  • We are here for YOU
    by Jose Acosta
    October 2005
    "Have you ever experienced fear when you purchased a product or service and wondered whether there would be someone to answer your questions later about the product or service - what if it doesn't work, how to use it, or how much would it cost to repair? Maybe some of these questions pertain to your computer and the internet.

    Rest assured, because at Blue Mountain Internet we offer our customers dedicated, quality support services, 7 days a week! We also offer exceptional internet connectivity at very competitive rates. We care very much about you, our customer, and assure you that your questions on how to use the internet and email will be answered, that your experience is pleasant, and that you are satisfied. The following list is an example of how we make this possible:

    • Qualified Technical Staff:
      Our staff undergoes intensive training. I know, because I recently completed the training program after I was hired. We have over 70 cumulative years of computer and internet experience among us. You will reach a technician quickly when you call or initiate a livechat. We have a wide range of resources available to research and provide solutions for almost any issue you experience.
    • Extended Support Hours:
      We have superbly trained technical staff who are available for support from 7am - 8pm (PST) Monday through Friday, and 9am - 6pm Saturday and Sunday.
    • Wide Range of Questions Supported:
      As previously mentioned, our technical staff have many resources at their disposal to research and answer your questions on everything from our internet service offers, your account, billing, payments, and much more. Even if your question is out of our scope of direct support, we can still direct you to where to get the help you need. For example, if we cannot fix your printer, we can give you contact information for your printer manufacturer. We really go the extra mile to provide solutions to your difficulties.
    • FREE Support Options
      We offer a variety of contact options. You can contact us by phone (509) 522-5006 or toll-free at 800-485-5006. By email at Or go to our website at BMI homepage and click on Live Chat to initiate a real time, instant message session with one of our support technicians.

    Why choose Blue Mountain Internet? Because we personally care about your satisfaction. We are here to ensure your internet and email experience is enjoyable and that you recieve maximum benefit from BMI and the internet. We are here for YOU!
    return to main October 2005 newsletter view | see previous newsletters

    The On Ramp is a monthly publication of Blue Mountain Internet.

    BMI * 206 N. 2nd Ave, Suite D * Walla Walla, WA * 800-485-5006

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