Q and A
by Matt Stephens
As you know BMI began using a new spam filtering system. This system was developed to keep up with an ever growing problem known to us as SPAM. During the initial release of this new filtering system, we have had some questions about how to use it, and why we have made various changes.
We made these changes to help you (our customer). Spam is a growing problem, and with each new threat, came the task of getting our previous filters to keep up. With our new filter, we are able to keep it updated on the fly, which provides a faster response time for you..
I have compiled a list of the most frequently asked questions, and the answers to each. I hope this will provide you with answers to questions you haven't wanted to ask us, or questions that haven't come up yet, but may in the coming months. however, if you still have questions, remember, we are here for you so do not hesitate to contact us!
Q: Why does it seem that I am getting more spam into my inbox now than ever before?
A: Our new filter does not block mailing lists. Mailing lists are advertisements or newsletters from reputable companies with valid email addresses. Most people who have subscribed to mailing lists have done so without their knowledge. In most cases, you subscribe to mailing lists while installing software. Somewhere in the setup, there is a check box that is marked that says "I want to receive updates about this software" or something to that effect. If you don't see the check box, or don't remove the check from the box, you will be signed up to receive the mailings.
To fix this issue, scroll to the bottom of the message, and you will find an "unsubscribe link". It may say Unsubscribe, and it may say "if you have received this message in error". Either way, click on the link to unsubscribe. You may have to do this several times, as you will more than likely be subscribed to more than one mailing list, but rest assured, it will eventually solve the issue.
If the message does not have an unsubscribe link, simply forward it to email@example.com so that we can adjust our filters to recognize this as spam.
Q: The link in the notification email from BMI does not take me anywhere.
A: We purposely did not put an active link in the notification email. For years we have been telling our customers that clicking on a link will result in more spam. After telling people not to trust links in email, how could we offer a link to our site? You can copy the address from the email and paste it directly into the address field of your web browser (Internet Explorer, Mozilla Firefox, Netscape) and it will take you to the log in screen for your quarantine message center.
Q: How do I get to the message center?
A: The easiest way to get to your message center is to log into our home page. If you are logged in, it will say "Welcome firstname.lastname@example.org". If you are not, it will simply say "Welcome visitor". Under the Welcome visitor, there is a field for you to log into.
Once you have logged in, click on the link above your username that says Quarantine. If this is your first time logging in to the message center it will prompt you for your username and password again. Once you log in with that information it will take you to your message center. You will see a list of emails that were stopped by our filter.
Q: I know how to get into my message center, but how do I deliver a message that was stopped?
A: While looking at the list of emails that have been stopped you will occasionally find one that you actually wanted. It may have been stopped because of something in the subject line, or for some reason, the body of the message was seen as spam. To deliver it, you simply open the message, and click the link at the top that says . This will also prevent messages from that address from being stopped in the future by placing it on your Allow list.
Q: I have read the quarantined spam but don't know how to delete them.
A: There is a check box next to each message in the message center. Make sure that the messages you wish to delete have checks next to them and then select Action: delete all selected and click the button to the right that says Perform Action. This will delete the messages you have selected. If you decide not to delete them, the messages that are 14 days old will automatically delete, so no action is necessary on your part.