by Matt Stephens
"Thank you so much, Matt! I am certainly not one of your more computer literate customers, but thanks to Matt I was able to go through the steps to get things working again. Now I can e-mail my sisters all over the country!!!" Sincerely,
-Barbara L of
"We want to thank Colin and the others who helped us restructure our DSL and web hosting. They went above and beyond to help us poor computer challenged. A big thank you and A to all."
-Cheryl and Tricia of
"Thank you for the help in receiving our mail from the spam board. My son who is going to Iraq soon sent a picture that I wanted. Your assistance was greatly appreciated. Thanks again."
-Lucy J of
"I am slow getting back to you with kudos , but I really have appreciated all of the kind, patient and professional help you have given to me. It is so nice to talk to a warm body and not have to punch numbers forever and end up talking to a person from a foreign land that is unable to help."
-Johanna S of
"Thank all you good folks at BMI for always helping me out of my messes I get into."Mbr<
-Shirley B. of
"Just got off the phone with Victor who solved the problem I've been having connecting to the DSL. Bless his heart. We were on the phone for hours and he finally figured out that Qwest had simply stopped the service to our DSL line about a month ago and that was why we could no longer connect. He was very patient with me and with the darned cell phone whose connection was very spotty. By Friday the 8th, we should have service again. He is a dear. Thank you. "
-Iva M of
Baker City, OR
"I would like to say thank you for the exceptional service provided since I opened this account. When it was necessary to request tech support, Jon was fabulous at ensuring my every concern and request was addressed and corrected if necessary. When I called with questions, staff were extraordinarily friendly, courteous, and helpful. Your reputation is very solid and I consistently hear that from my friends, coworkers, and family who use BMI services.
Hats off to you and your company and please know your efforts do not go unnoticed!
Thanks again and I wish you all the best!!!"
-Mike C of
Baker City, OR
"Colin, thanks for your help and patience. I have tried many servers in the past, but your the first where I could understand the English. Thanks loads and am looking forward to being with you all. "
-Margaret T. of
"Thank you, Colin. You were so patient with me on the phone and extremely
helpful. It is important to me as a customer to have such experienced
people working with someone who is not exactly computer savy. Thank you
again and have a great day!"
-Barbara B of
Walla Walla, WA
"I just wanted to go on record that your Technical and Customer Support is the best I've experienced with any ISP! Anytime I need to contact BMI with a question or problem, I know I will receive a quick, courteous and patient response. Kudos to you all!"
-Len C of
:I would like to thank Nathon for his help in my connection matter. I
followed his instructions on removing MSN Messenger and now my computer is
running just fine when I dial up and now IE6 does not take forever to
open! Thanks for the help and taking the time to discuss all issues.
Nathon is a great guy!"
-Michael T of
"All is well on this end now and I would just like to thank the techs for
their wonderful help and above and beyond patience with me and all of my
problems!!!!! You are all giving us a superb service and it is deeply
appreciated!!!!! Thanks again, "
-Ilene F of