FAQs Kudos by matt URLs In Newsletter http://my.bmi.net
"Thanks again to KJ! He consistently delivers top notch customer service. This issue took a few days trouble shooting including a conference call with Quest. KJ explored every possible reason for our slow upload issues. He is friendly, patient and explains procedures in a way that does not make me feel technologically stupid. I am very happy with your tech support and customer service. We have been faithful customers for about ten years now. Occasionally others call, write to suggest switching to their ISP. I wouldn't think of leaving BMI. Thanks again and Kudos to KJ! until the next glitch"
- Sheldon M., Adams, OR
"I would like to express my appreciation to K.J. for his patience and help solving my recent problem. I was having trouble connecting to the internet and he patiently waited while my old, slow computer shut down and restarted, then he walked me through all the settings we needed to check. When we were finished, I was able to successfully connect to the internet. I have been very pleased and satisfied with your customer service every time I have needed help. Keep up the good work!"
- Elaine C, Joseph, OR
"I would just like to again commend Cheryl on all of the help she gave me on 5/31/2007. Talk about driven, to help resolve an issue. If everyone's internet service provider were this attentive to customers needs, WOW. From what I have found there is only one and that is BMI."
- Bruce S., Helena, MT
"Dear Bmi staff especially tech support- Thanks again for you patient, knowledgeable support and help. That is why I return to you for your on line connection. A satisfied customer"
- Judy D ,Walla Walla, WA
"Colin has always been able to answer my questions without overwhelming me with techie-talk that I wouldn't understand. We couldn't solve the problem this time (on someone else's end), but now I know what the problem is and how to get it fixed. Thank you, Colin!"
- Patti R, Eugene, OR
"Hi Cheryl, Thanks for the call today. I am ''so'' happy getting rid of dial up & having this DSL service. It's like night & day. My job search is so much faster & so less frustrating (no more waiting & dropping the line). Should have done this months ago (course then I didnt know you!). Thanks also for all your help w/Windows Vista. What a pain that was. Thanks also to KJ & John & a few more techs I've talked with. Maybe everyone by now!. You are so dedicated. Thanks again,"
- Linda B., Tempe, AZ
"I just wanted to thank you for your help in resolving my problems! I finally got the Email from my friend. Thank you for the info on the Norman. Someday maybe I'll get better at this! HA! You all are so helpful and I DO appreciate it!!"
- Margaret M, Grangeville, ID