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The On Ramp

The Blue Mountain Internet Customer Newsletter

 Issue # 47 September 2007 
  • Greetings from the Edi...
  • Chatting with Cheryl
  • BMI 4 Business
  • Crossword
  • The Endless Question
  • Picturefind
  • What if your computer ...
  • Not Too Far A Reach
  • What If I Moved to Sea...
  • What if I want to chan...
  • Top 10 Highest Paid At...
  • What if your computer ...
  • What If You Couldn't S...
  • Wordfind
  • Kudos

  • Sep 2007 Newsletter Main
  • Printable Version
  • See Past Newsletters
  • Kudos
    by Matt Stephens
    September 2007

    "Just a note to let you know how much I appreciate all your help over there. Today Tony and KJ got me out of all my problems and were super nice about. Thanks again for all the help you have been over the years." - Joan A. Dixie, WA

    "I'd like you to know why my husband and I are staying with BMI. First of all, there is no commitment; requiring continued performance on your part. Second of all, when there are issues, I can speak with someone who speaks my language without having to wade through the standard computer phone receptionists and technicians with various levels or lack thereof of expertise. Thirdly, you guys are nice. A bigger company might have more financial incentives or ways of paying the customer back for lost time or performance, but you guys make it worth it. Thanks. - Emilie H. West Valley City, UT

    "Dear Cheryl, Just after I talked to you yesterday, I started to do as you instructed and my computer froze up! I was so frustrated! I left it for about 10 minutes--I couldn't get off line, but came back to find a blurb from Norton that worm protection had detected and blocked an intrusion attempt. So I left it again for some time more with no improvement, so I shut down and rebooted. When I got back to outlook express, I started over again with the test and got an immediate answer from my friend in Portugal. HOORAY! I also pulled up my addresses and was able to retrieve my notes, so I just forwarded them, and they went. So, GIRL, you did a great job, whatever it was! Eternal thanks to you" -. Jacki M. Mount Angel, OR

    "You people at BMI are truly wonderful. Thank you for taking your time in directing me on how to use my computer. You are incredible to take so much of your time on a computer novice such as myself. Sometimes, I don't even know how to turn on the computer! Just kidding! I have never had such great customer service. It seems to be unheard of these days." - Patricia P. Touchet, WA

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    The On Ramp is a monthly publication of Blue Mountain Internet.

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