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The On Ramp

The Blue Mountain Internet Customer Newsletter

 Issue # 49 November 2007 
  • Greetings from the Edi...
  • The City of Ogden, Utah
  • The Best Server
  • Yummy Crossword
  • Summer Olympics 2008
  • Food Connection
  • Movie Review
  • FAQ
  • Keeping in touch with ...
  • Communication Wordfind
  • Picturefind
  • Kudos

  • Nov 2007 Newsletter Main
  • Printable Version
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  • Kudos
    by Matt Stephens
    November 2007

    " I found KJ very helpful, kind, & courteous. I thank you for assisting me with my Outlook Express program & assisting with my questions. Thanks again."
    -Sally S. La Grande, OR

    "Thank you very much for all your help with my internet problems. I really enjoy talking to your staff. They are very helpful and understanding. Keep up the great work"
    -Suzanne R. Tonasket, WA

    "Thank you, Matt for your very quick resolve to my problem. I think it was my fault but surely appreciate your help and will try to improve myself. Sincerely,"
    - Linda B. Eugene, OR

    "A customer called today to let me know what an asset Cheryl is to our customers, and to us. This particular customer let me know that Cheryl answered the phone to help her with a billing question, and ended up solving a couple of other pesky problems. Things that other techs had not been able to help her with, Cheryl walked her through with an explanation of why things happened, and how to get it resolved. Thank you, Cheryl from me, and from our customers."
    - Matt S and Mary B Florence, OR

    "Thank you very much. I keep trying to tell a lot of people because you have been really great with helping me with my computer problems. I would not change for the world. I am very happy with your service. Keep up the good work. Thanks."
    -Sue R. Tonasket, WA

    "Hi Matt, As always, thanks for your courteous and efficient assistance to my problem. I want to go "on the record" stating that you are the main reason I want to stay with BMI. I have no problem with BMI, but you have always gone above and beyond what I would describe as the "call of duty" as you have walked me through several problems that in my world were a "crisis." I truly appreciate all the help you have been to me and my friends who have BMI. Thanks again, Matt!!!! Have a great week-end. "
    -Carol W. Reedsport, OR

    "I want to send a special Thank You to Cheryl for helping me with my problem on my laptop with Vista. The Windows Mail kept locking up on me when trying to work with the tools and properties and she got it fixed which really made my evening. Each time I talk with her, she goes out of her way to find a solution to my problems. She is a great asset to your business. All of your support staff have always done a great job, but, Cheryl really came to my rescue. Thanks again for the great job Cheryl!"
    -Sharon F. Yuma, AZ

    "I have never done this before, but I must say that everyone I have dealt with at this company has been very helpful and professional. I am more than pleased with your service and connection speeds. Thanks for everything,"
    -Paul W Tonasket, WA

    "Just wanted to thank you for the excellent service, and to tell you how much I feel that you have all gone above and beyond what ANYONE could expect from an internet provider!! I have had a few different ones over the years, But NONE have even come close to the personal and friendly service that I have gotten each and every time that I have had any dealings with ANY of your fine employees!! I am positive that I would not have been granted such fine service from any other provider. Thank you so much all of you that have helped to make my life better through this difficult time. And be assured that I tell any and all (and it has been many) about your fine service. And know that any that I have told about you have become satisfied customers themselves. Again, thank you all so much!!"  May God bless you all as he has me!!"
    -John Smith Soap Lake, WA

    "THANKYOU AGAIN! You are a great service, friendly and helpful. I like that you send mail correspondence, and also Rochelle gave me a phone call to see how the service was. It's appreciated!"
    -Laurie M. Duluth, MN

    "Thank you so much for all the effort you made to make the dialup change easy for us to do. I got the information and support that I needed quickly. I have been with BMI for 4 years and I have always been pleased with the staff and the quality of service. Again let me say thank you. You are great"
    - Sandy K. Enterprise, OR

    "Thanks to Michelle. She made everything so simple. Thanks Michelle. 3 cheers for Michelle...hip, hip, hooray.... Thanks again,"
    -Vickie P. Umatilla, OR

    "I just wanted to say "thank you" for resolving my access number problem quickly and efficiently. There are many choices for Internet Service Providers, but I chose and continue to support BMI because of your excellent, LOCAL, customer service. The fact that your customer service is based out of Walla Walla Washington, with American employees influenced my buying decision. As long as you remain committed to US based customer support, you can count on my loyal business. And I encourage all of my friends and business associates to use your service. Thanks again for another excellent customer service experience with BMI. Jon was great!"
    -Gale H. Lincoln City, OR

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    The On Ramp is a monthly publication of Blue Mountain Internet.

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