"Problem is not yet resolved. Had system problems and reloaded OS which only made the problems worse. Still no sound can get email and connect to internet even better after Michelle had me reload Internet Explorer, then later change to Firefox but system is still very slow and I still cant update Windows or WMP. I know you BMI are not a computer repair company so I want to thank you for your patience and help. I am going to get a professional repair person to come out and look at my system. Next, let me say thank you for always being willing to help. I have rarely had less than excellent help from Blue Mountain. I cannot praise Michelle highly enough for her cheerful attitude and patient, knowledgable response to my problem. She went well above and beyond what I expected and I expected BMIs usual excellent service and she never once made me feel like an ignoramus or a burden. Michelle deserves many kudos and whatever customer service agents get when they give such exemplary care. People like Michelle are an asset to any company they work for because they invoke such customer loyalty. Again, my thanks to both Blue Mountain and to Michelle. Sincerely,"
Karin B -Spokane, WA
"Matt was able to provide excellent support. We narrowed it down to the phone line it self. I called the phone company and they came out, found the bad line and put me on a good line. Thanks for the quality service!"
-Robert T. Sierra Vista, AZ
"Many thanks to Michelle! I tried the URL again with neither http:// nor www, and to my astonishment the page appeared! Why I could get it after she couldn't, who knows. But she got me on track. Tech support is a major reason I stick with BMI."
- Delores W. Walla Walla, WA
Dear "New Internet Service Provider" Thanks so much for your dialup service! Your representative, Victor, was informative and helpful. After looking for appropriate internet service for me, and being without service for over two months, I am delighted to have found you in the Yellow Book of Salem/Keizer. I am so excited I can hardly wait to use it! Happy Valentine's Day.
-Linda Ann C . Dallas, OR