Hello again everyone, it's that time again! Can you believe how fast this year is flying by? It's crazy. I turned 30 last year and it seems like every year since I turned 27 has been going by faster and faster and faster.
This past month I have seen a few calls from our customers that are along the same lines, and I figured I would share with you the cause, and steps to resolve this particular issue:
I am being told by some customers that they are checking their email, and the mail that is coming in from certain people is going into their deleted items folder, rather than their inbox.
I have to admit, the first time I heard this I thought Outlook Express had gone completely hay-wire. But after awhile searching and testing I finally found the cause. The reason this happens is that when checking your email, you have accidentally placed the person being dropped into the deleted items folder on your blocked senders list. Outlook Express can't just block the email from coming in, but it will instead forward it directly into your deleted items folder.
Here's how to fix it:
Open your email program-Outlook Express
Click on Tools, and then click on Message Rules, and then click on Blocked Senders List.
This will open a small window and you will see the email addresses of those people that are currently on your Outlook Express blocked senders list.
If it's empty, you haven't placed anyone on your list, but if you are experiencing this problem, their address is there. Simply single click on the email address you wish to remove from the blocked list and then click the Remove button to the right of the window.
Once you have all the email addresses deleted that you want to get mail from, click OK at the bottom of the page.
It couldn't be simpler!
I truly hope everyone has enjoyed their summer as much as I have. I'm looking forward to a bit cooler weather and a few more bar-b-ques before the start of winter though. Have a great month everyone and we'll talk again later.
By the way, if you have any ideas for me, or something small that have been bugging you that you just didn't want to call about, feel free to email it to me at firstname.lastname@example.org. Put in the subject line that it's an FAQ idea and I'll see if I can figure it out for you. Thanks to all of those that have contributed in the past!