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The On Ramp

The Blue Mountain Internet Customer Newsletter

 Issue # 62 December 2008 
  • Greetings from the Edi...
  • FIND THE SANTA Contest!
  • THE present
  • Craving Christmas cook...
  • Christmas Traditions
  • Crossword
  • Christmas for Geeks
  • Christmas Giving
  • FAQ
  • Picture find
  • The reason for Christmas
  • Movie Review
  • Wordfind
  • Kudos

  • Dec 2008 Newsletter Main
  • Printable Version
  • See Past Newsletters
  • Kudos
    by Matt Stephens
    December 2008

    "Mike has the patience of Jobe. He spent more than an hour attempting to resolve a DSL connection problem and while neither of us is really sure what the problem was, it's working fine now and the wife is very happy. THANKS Mike!"
    -Bill & Sue M., Yuma AZ

    "Michelle was so patient and helpful! I really appreciate it!"
    -Leone S, Berthoud, CO

    "I want to thank Michelle for all her great help. We had lost Internet Explorer and were trying to reinstall it. She gave excellent advice and we now have the program reinstalled. Thank you Michelle for excellent service."
    -Gordon E. La Pine, OR

    "You are great guys to work with and I really appreciate all that you have done for us. Your customer service is the best I have had with an Internet Company and I hope we can continue for MANY years. Thanks".
    -Karen M., East Helena, MT

    "Thank you, Michelle. You Rock! Im a techno dummy but you helped me figure out my wireless network. I really appreciate your help."
    -Ken and Angie G.,  Dayton, WA

    "I wanted to take a moment to let you know how much I appreciated Matt Stephens today. I've not been able to connect to my modem for at least three weeks and finally called BMI again today. Matt was "the lucky one" who got to call me back. He spent a lot of time on the phone with me and with Qwest and the problem is now fixed. His integrity, professionalism (and those ARE two different things!), patience and persistence were AMAZING. I spent almost eight years training customer service in a financial company, and Matt demonstrated skills that were of utmost excellence. Furthermore, he kept me, the customer, informed AND happy. It was even MORE IMPRESSIVE that he knows the technical side of things so well. The long and short of is this -- thanks to Matt, I'll be staying with BMI for (hopefully) a long time."
    - AnneMarie K., Centennial, CO

    "Dear Rochelle, Thank you for your recent technical assistance you ended my ongoing headaches with our telephone service provider. You are a blessing!"
    -Robert H., Klamath Falls, OR

    "I'm sorry I did not respond to this note sooner or the others. My machine went FUBAR on me and I had to reformat my hard drive and reload everything from square one. While I do have everything on my system backed up, there are some programs that I have to download from the Internet. First I went from 12 to 20 hours hopeful, aren't I? And then from 20 hours to 360. Each time I received instant and helpful service. From Jon, who had my machine up and running with BMI within minutes after starting my service with you, to Gena in billing, who was the last person I talked to, BMI is the best Internet provider I've ever had ... and I've been through quite a few of them over the years. I speak of BMI in glowing terms and even talked my sister into changing her provider to BMI. You're simply the best! And you have my permission to use that as a testimonial on your website if you like. Thanks for being there,
    -Eve N. Twin Falls, ID

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    The On Ramp is a monthly publication of Blue Mountain Internet.

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