The On Ramp

The Blue Mountain Internet Customer Newsletter

 Issue # 15 January 2005 
A Message from the Editor  by Matt Stephens Free e-cards from BMI  by Ruben Bybee
KUDOS from Our Customers  by Matt Stephens Rewards/Partners  by Matt Stephens
Partner of the Month  by Jon Alexander KJ's Virus Corner  by KJ Newby
Tech Tips  by Tony Abrego What happens after I cli ...  by Nate Oneel
BMI Shares the Laughter  by Katrina Moran Deep Thoughts  by Katrina Moran
False Teeth  by Katrina Moran Still Kicking  by Ruben Bybee
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A Message from the Editor
by Matt Stephens

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Hello all and welcome to this month's edition of The On Ramp. My name is Matt, and I am the new BMI Newsletter Editor. Over the next few months there will be a couple of small changes to The On Ramp that you can help with. The first thing you may notice is that you will see a larger variety of authors. This is because we are involving the entire BMI staff in creating our newsletter now.

In this edition we are adding several new regular sections to our newsletter including:

  • Customer Kudos - Feedback from our customers including your praise and suggestions.
  • Customer Suggestions - We answer a customer's question each month.
  • Monthly Funny - something to tickle your funny bone.
  • Virus Alerts - We discuss the latest threats most likely to impact you.

    We'd love to hear your suggestions. Please send them to Thank you for reading The On Ramp, and have a great day!
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    Free e-cards from BMI
    by Ruben Bybee

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    BMI is proud to roll out free e-cards. These e-mail greeting cards are absolutely free for BMI customers. You can find the free e-card builder at This system allows you to create and send unlimited e-mail cards to your friends, family members, co-workers, etc. We hope you will enjoy this and we would appreciate any comments you have.
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    KUDOS from Our Customers
    by Matt Stephens

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    Good Morning.....all systems are GO here, thanks to the cybergenious of Katrina. She is a gem. Thanks for the support and speedy resolve of my problem. I especially appreciate the patience and respect shown by Katrina to this middle-aged computer simpleton. She never made me feel as stupid as I really am when it comes to all things computer. She's a keeper, so treat her right, ok? I am a great supporter of BMI, and have sent many new clients your way. You always provide professional, friendly, expert service. Thanks for everything. And, a special hug to Katrina. Sylvia

    I would like to take a minute of your time to tell you about a call I just got from one of our customers. His name is Ron. The nature of the call is that he is extremely pleased with the service he has received from Blue Mountain Internet and all of our techs that he has spoken with. First off, congratulations to Nate for getting his new computer online and working! Also congratulations to Tony, Victor, KJ and Matt for also helping this customer and giving a level of "competency and efficiency" that all our customers deserve, but don't always expect.
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    by Matt Stephens

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    Blue Mountain Internet strives to provide the best of services to our customers. One way we achieve this is to offer you a reward for referring new customers to BMI. This is how it works. Tell your friends and family about the great service you get at BMI. When they sign up for new service we ask them how they heard about us. They tell us that you sent them and presto - you receive a $5 credit on your account. Refer just three people a month and your account for that month is easily paid.

    We also have a program called Partners. This is a group of computer retailers that strive for the same level of customer service that we do. We greatly rely on you, our customer for information about the businesses that you feel put your needs first. Please tell us which computer businesses meet or exceed your expectations. We want to develop relationships with those businesses. Our partner relationships will give you an extra layer of support when you have problems with your computer. Sort of like your regular doctor (BMI) sending you to a specialist doctor. Please forward your referrals or questions about our partners to:
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    Partner of the Month
    by Jon Alexander

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    Partner of the month for January, 2005 is John's Computer Depot in Baker City, Oregon.
    John and Karen Deshiro started their business in May of 1998. They offer services from business technology consulting to computer networking. Other services are:
  • Hardware and Software Sales, Support and Training
  • Network Maintenance, Troubleshooting and Repair,
  • Website Design and Maintenance.
  • Complete in store and Onsite computer repair services
  • Printer Cleaning and Repair
  • Personalized Training
    "John began his computer training in the military where he earned a number of computer certifications", Karen said. "He is still collecting them now", she adds. John is also an authorized Microsoft System Builder and Microsoft Partner. His newest certification is from Dell computer company.
    John's Computer Depot was originally named "Main Street Computers" located on Main Street in downtown Baker City. This changed December 1st, 2003 when they moved to their current location, 2119 10th St. in Baker City. For a complete listing of their products and services, visit their website at John's Computer Depot or call, (541) 523-6135
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    KJ's Virus Corner
    by KJ Newby

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    Hi Folks, this is KJ. Here is my current virus report for the month. It looks like there are still plenty of virus threats to go around. Please click on the following link to view the top ten viruses, their description and instructions for removing them.
  • Top 10 Viruses
  • Microsoft Security - Great information on what you can do to keep your PC running clean.
  • Desktop Anti-Virus Protection - If you are currently running an Anti-Virus Program such as Norton, McAfee, AVG, make sure it is updated and run it at a minimum of once a month. More often is even better. You never can be too careful.
    If you are not currently running an Anti-Virus program, protect yourself with BMI's Desktop Antivirus software for as little as $2.00 a month. Anti-Virus software Call us at 1-800-485-5006 and you can be instantly protected.

    Hope that you all have a Merry Christmas and a Happy New Year
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    Tech Tips
    by Tony Abrego

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    For this month's tech tip, I will share with you the most common tech calls that I've received over the last month.
    When your connection is dropped after sending and receiving email in Outlook Express.
  • Click on tools at the top of Outlook Express
  • Click on Options across the top
  • Click on Connections across the top
  • In connections make sure that "Hang up after sending and receiving" is Unchecked
  • Click apply and then ok Restart your computer, and you should now be able to send and receive email without getting disconnected.
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    What happens after I click Dial?
    by Nate Oneel

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    When you click the dial button your computer sends a command to the modem. This is known as "dial-up networking process". If it successfully finds the modem and gets a response from it, the computer tells your modem to dial your internet service provider's number (ISP). Then you will hear dialing. The ISP's access number is answered by a modem, which is connected to your ISP's network. Your modem and the ISP's modem "talk" to each other to negotiate a connection speed and communication protocols that govern such things as how data is compressed. This modem to modem talking is the squeaks, squawks, and bonging sounds you hear. Once this process is complete, you shouldn't hear any more noises out of your modem. If the modems succeed in their communication, your computer attempts to use your user name and password to log onto your ISP's network and get a connection to the internet. For this to happen, there must be additional communication protocols (a computer language or command that allows computers to communicate with each other) on your computer which are compatible with your ISP's setup. Once you are successfully logged on to your ISP, the Dial-Up Networking icon (two little computers connected by cables) will appear in the system tray at the lower right of your screen. If you hold your mouse cursor over this icon, a little box will appear saying something like "connected at 33,600" which is the speed of your connection.
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    BMI Shares the Laughter
    by Katrina Moran

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    Every day, we get thousands of jokes from our customers! Sometimes they are read and tossed to the side in hopes of using them in a future newsletter. And well, we share the clean ones with you in our monthly newsletters. If you have a clean joke that you would like to share with your BMI family, please send them to Thank you for sharing the laughter!
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    Deep Thoughts
    by Katrina Moran

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  • If a man is standing in the middle of the forest speaking and there is no woman around to hear him, is he still wrong?
  • If a deaf person swears, does his mother wash his hands with soap?
  • If someone with multiple personalities threatens to kill himself, is it considered a hostage situation?
  • Is there another word for synonym?
  • Isn't it a bit unnerving that doctors call what they do "practice?"
  • When sign makers go on strike, is anything written on their signs?
  • Where do forest rangers go to "get away from it all?"
  • Why isn't there mouse-flavored cat food?
  • What do you do when you see an endangered animal eating an endangered plant?
  • If a parsley farmer is sued, can they garnish his wages?
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    False Teeth
    by Katrina Moran

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    While working for an organization that delivers lunches to elderly shut-ins, I used to take my four-year-old daughter on my afternoon rounds. She was unfailingly intrigued by the various appliances of old age, particularly the canes, walkers, and wheelchairs. One day, I found her staring at a pair of false teeth soaking in a glass. As I braced myself for the inevitable barrage of questions, she merely turned and whispered, "The tooth fairy will never believe this!"
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    Still Kicking
    by Ruben Bybee

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    As you can see, I will be taking a smaller role in putting together the content for each BMI monthly newsletter. I have done this to provide you, our customer, a higher quality and more enriched product. I will use the extra time to continue to develop and provide the best and most innovative services available. I appreciate all the great feedback that you have given BMI and we look forward to providing a fun, informative and interesting newsletter to you each month.

    Ruben Bybee
    Blue Mountain Internet
    General Manager
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    DISCLAIMER: Opinions and information herein are solely for the purposes of entertainment of Blue Mountain Internet subscribers. Legal, financial or other important decisions should be made on the bases of extensive research and no specific actions should be taken based on information contained within this newsletter. Blue Mountain Internet, its owners and employees are to be held harmless in any and all matters relating to this publication.

    The On Ramp is a monthly publication of Blue Mountain Internet.

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