The On Ramp

The Blue Mountain Internet Customer Newsletter

 Issue # 38 December 2006 
INSIDE THIS EDITION
Greetings from the Editor  by Carol Hall Santa Computer Drawing  by Ruben Bybee
Christmas Crossword  by Tami Rochelle Cool Sites  by Colin Miller
Welcome  by Rachel Yount FAQ  by Matt Stephens
Live Chat  by Jon Alexander Picture Find  by BMI Staff
Blogs  by Tony Abrego Electronic Gifts  by Victor Luna
Back it Up!  by KJ Newby Fun Christmas Places  by Gena Bybee
Internet Wordfind  by Carol Hall Kudos  by Matt Stephens
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Greetings from the Editor
by Carol Hall


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I hope each of you enjoyed a relaxing and fulfilling Thanksgiving holiday! It is now time to move into the.3 - C's (Christmas, Cold weather and Candy!).

Candy....I just purchase mine at Christmas. I have tried to make it; it seemed like such a "charming" idea. "Oh...it was charming alright,,, I tried taffy....but it was more like bubbly jawbreakers (I have never seen anything quite like it!). I tried peanut brittle, but it resembled lumpy taffy. I tried fudge, but it had to be poured over ice cream like "Fudge topping" as it was impossible to cut into uniform little squares. No matter...the experience was fun, and I now have the utmost respect for all of you that can make candy! Not to mention how brave you are. I found hot Karo syrup incredibly scary!

I hope you enjoy this edition of .The On Ramp. I wish you and your families and friends a very Merry Christmas and a Happy new Year!

I welcome your comments and additions to the newsletter! Please email me at editor@bmi.net
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Santa Computer Drawing
by Ruben Bybee


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Our annual find the santa contest returns.

Here is how it works: We hide a picture of SantaSanta somewhere on our BMI and AtraMax Server websites for you to find. When you spot him, click on him and that will open up a "Live Chat" window with one of our representatives. Simply give them email address, and you are entered into a drawing to win a FREE Computer!

Drawing will be held on Dec. 26th and contest officially ends on Dec. 25th.
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Christmas Crossword
by Tami Rochelle


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Congratulations to Joe S of Enterprise OR for winning the drawing for the November 2006 Crossword! Joe received a $25.00 credit on her BMI account! December Crossword
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Cool Sites
by Colin Miller


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This month I will offer you some cool sites to visit on the internet:

Ever wondered how your favorites stack up against other people's favorites? Join Five List and make your own lists.

If you've ever wanted control over a newspaper comic strip, this is your site. Says it Choose a character and type in whatever you want them to say. Share your result with your friends. Get fridge magnets of your creations.

For all of you Civil War buffs, I recommend US Civil War Online It's a low bandwidth site, so eve dialup users can enjoy what it has to offer.
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Welcome
by Rachel Yount


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We would like to offer a very warm welcome to the newest member of our BMI family: Rachel Yount!
"My name is Rachel Yount and I am new to BMI. I have been with BMI for almost a month. I just received my Certified Nursing license and also just completed my Veterinary Assistants Program. I am a single parent of two small children. So plus kids, working full time and going to school, I love to read and do a lot of swimming with my kids."
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FAQ
by Matt Stephens


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Hello to everyone in BMI land. Is it just me or did this year go by WAY to fast? We are already into December. And what a year it has been. So what kinds of issues have been plaguing your computer? I can only assume that there have't been any as no one has sent me any suggestions to talk about this month. That's okay though, sometimes no news is good news

Well, with Christmas coming up we always get ready for the shoppers that buy their families computers. With a new computer comes a new internet provider. And that's where we come in. Don't forget to tell your friends and families about us and get a $5 credit on your account!

With the possible purchase of a new computer in mind, you may need to set up your existing BMI connection on the new computer. But wait, what if it's Christmas Day and we're closed? What will you do? New computer, check. Internet connection... uh oh, didn't think this one through...It's okay, we have you covered. Just follow these simple steps and you'll be able to get online without even calling us; (not that we mind you calling).

Step 1: Turn the computer on.
Step 2: Click on Start
Step 3: Click on Run
Step 4: In the run box, type inetwiz and press OK
Step 5: Make sure that Connect using my phone line is selected and click next
Step 6: This being the first time you have turned your computer on, you will need to answer the questions here. First of all, the area code would be yours. You don't need to dial a number to access an outside line, and you don't need to specify a carrier code. Make sure that Tone dialing is selected and click OK
Step 7: On this next window, just click OK
Step 8: This is where it's asking for the local dialup number. You can find a complete list of our dialup numbers at BMI Phonebook , so you'll need to turn the old computer on one more time. Enter the phone number in the phone number field. If your local calling area requires 10 digit dialing (you have to use the area code when calling locally) enter it in the phone number field as well (509-522-2588) and then remove the check mark from the box labeled "Use area code and dialing rules", and then click next.
Step 9: This is where it's asking for the username and password. Make sure that when you type in the username you enter it just like your email address, ie: username@bmi.net. Also remember that it is case sensitive so if you have capital letters, make sure that you use them. Then click next
Step 10: Now it's asking for the connection name. It probably says connection to XXX-XXXX. Just remove all of that and replace it with BMI and click next
Step 11: Do you want to set up a mail account now? Yes. Make sure that Yes is selected and click next.
Step 12: Display name: This is the name that people will see when you send them an email. Enter your name as you would like people to see it and click next
Step 13 Email address: this would be your ,b>@bmi.net email address
Step 14: Email server information: The top line says "My incoming mail server is a POP3 server". That is just what you want it to say. In the middle field, enter mail.bmi.net with no spaces and no capital letters. In the bottom field enter out.bmi.net and then click next.
Step 15: Account name and password. Don't worry about the account name, it's already there. Just click into the password field and enter your BMI password and click next
Step 16<: Click Finish.

See, you have now completed the setup of your new computer and you didn't even have to call us. If something goes wrong, worry not. We will be here from 7am to 8pm Monday through Friday and 9am to 6pm on the weekends. We will be closed on Christmas Day, but we'll be here the day after Christmas to answer any questions you may have.

On a side note, with this being a new computer it more than likely does not have all the updates that have been released. Critical updates are a very important part of your online experience and should be done before anything else once you have the internet connection configured on your machine. To do the updates, just follow these simple steps:
  • Click on Start
  • Click on All Programs
  • Click on Windows Updates
  • This will launch a web page that will guide you through the updating process. Select Express install when prompted and continue to repeat these steps after each group is downloaded until it says you don't have any critical updates left to do.

Most importantly, have fun with it. Try things you haven't tried. The worst that could happen is you could break it, and that's what tech support is for. We are here for you and any internet issues you may have, and the manufacturer of your new PC has tech support for any hardware or software issues you may have.

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Live Chat
by Jon Alexander


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There is no doubt that computers and the internet have changed the way we communicate. For many of us email has virtually replaced traditional letters (and even telephone calls) as the choice for correspondence. Shopping over the internet has also become a favorite way to beat the rush during most of the year, and even more so during the holiday season.

Such an overwhelming change in a relatively short period of time can make problems seem to pop out of thin air. The good news is that many companies have developed ways in which to answer your questions when problems arise. BMI's technical Live Chat is here to answer your questions - right now.

What is LIVE CHAT?
Chat is a written form of communication that takes place between you typing on your computer and the technical support representative in the BMI office. This communication is LIVE or "real-time".

After you log into the BMI Home Page t you will see BMI's chat icon in the upper right corner of the screen. Click on the icon and type your question into the screen that you see and then press the enter key on your keyboard. The BMI technician will type a response that you will see on your screen.

In December BMI will be having our annual "Find Santa" contest which will involve Live chat. It will give you an opportunity to see how it works, as well as the chance to be entered into a drawing! So go ahead and check it out. Have fun and happy holidays!
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Picture Find
by BMI Staff


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Congratulations to Cheryn Z. of Tonasket, WA for winning the drawing for the November 2006 Picture Find puzzle! Cheryn received a $25.00 credit on her BMI account! Go to December PictureFind
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Blogs
by Tony Abrego


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A blog is a website where entries are made in journal style and displayed in a reverse chronological order.

Blogs often provide commentary or news on a particular subject, such as food, politics, or local news. Some function as more personal online diaries. A typical blog combines text, images, and links to other blogs, web pages, and other media related to its topic. Most blogs are primarily text-based, although some focus on photographs (photoblog) videos (vlog), or audio (podcasting), and are part of a wider network of social media. blog is a contraction of the words Mb>Web + Log. Blog can also be used as a verb, meaning to maintain or add content to a blog, or blogging".

As a BMI subscriber, you have FREE BLOGS available to you. Just click on the word blog at the top of the BMI Home Page and start one today!
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Electronic Gifts
by Victor Luna


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This holiday season you might not know what to get your loved ones for Christmas.... well I have done some research and come up with a few top rated electronics for the right price. I have also included what to look for when buying these electronics so you might want to take notes and ask your retailer about the specifications of each item.

Digital Cameras: Ask about < Indoor and outdoor use, zoom capabilities, battery life, storage capacity, and mega pixels.
Digital Cameras

MP3 Player: Does is have a radio>>, recording voice, what is the battery life, storage capacity, music format playback, photo formats and screen resolutions.
MP3 Players

PDAs Ask about mega pixels, bluetooth, flash memory type, camera, high speed connections, service provider, web Browser, screen size, bands and network.
PDAs

Laptops: Ask about RAM, operating system, storage capacity, networking options, screen size, DVD, weight, and processor speed.
Laptops

Photo Printer: Find out about the - printer category, color or monochrome, ink Jet type, connection type, number of cartridges, direct printing from media slots, direct printing from cameras, LCD preview screen, maximum paper size, and is it network-ready Photo Printers

Plasma TVs: Ask about screen size, type, supported EDTV and HDTV resolutions (HD Ready), video Inputs, built-in SD card slot.
Plasma TVs

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Back it Up!
by KJ Newby


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For anyone who uses a computer on a regular basis, data backup is very important!

When you backup your data, you are storing your files on a disk or drive separated from your primary computer. In this way, if anything occurs to your computer or damage comes to your file on the computer, then you still have your data in backup so that you can restore it onto your original machine or another machine.

This allows you to keep your data even if great damage comes to your computer. No one wants to have their system crash and then discover that all of their data is gone because they made no backups.

There are many methods for backing up your data. All that is required is to store your information on a drive or disk separate from your primary computer. If you operate on a home LAN (Local Area Network) system, for example, you can transfer your files to the other computers on your network and in this way ensure that even if one computer fails you will still have your files on another computer.

There are also where you can store your data on an online server. For most home users, backing up your important data such as photos, emails and documents can easily be done by burning them to a CD. However an online backup would be a great solution for businesses and residential customers with lots of data, because your data can be backed up daily, weekly or monthly without having to waste a lot of money on CD's.

BMI will soon be offering Online Data Backup to provide you with a safe Data Backup solution for your home or business needs.
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Fun Christmas Places
by Gena Bybee


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Here are some fun sites for the holidays:

Online Christmas Games! Send and receive Santa letters. Christmas recipes, Build Christmas stories
Merry Christmas

Fun stuff for Christmas: Macintosh and PC Programs for kids, Coloring pages, Christmas clip art, Original word puzzles, mazes, party ideas and crafts.
Kids Domain

Features recipes, an animation, music, coloring pages, and articles
Holidays
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Internet Wordfind
by Carol Hall


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Congratulations to Kirsten J. of Kennewick, WA for winning the drawing for the Nov ember 2006 Wordfind! Kirsten received a $25.00 credit on her BMI account! Go to Dec Wordfind
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Kudos
by Matt Stephens


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"Just wanted to let you know what great service, and fantastic help I received from K.J. He talked me into going DSL, and he was right! We LOVE it. His help was very much appreciated, he made it so easy for us. By the way, let him know he was exactly right, the CD from Quest came on Tuesday, like he said it would. It went right into the garbage. Thanks again for the excellent customer service. Sincerely,"
-Tammy M, Milton-Freewater, OR

"I just felt I should send you this note to let you know how much I appreciate your employees. I have been with BMI always and have no reason to venture away to any other service company. This is because I have thoroughly enjoyed the people you have and particularly, Kevin Newby. I have been using Kevin for my computer repair and find him to be professional, punctual, considerate and very knowledgeable.

You are fortunate to have Kevin as well as the other techs in your company. Sincerely,
-Elaine H, . Walla Walla, WA

"I want to say Thank You so much for the new computer I won from BMIs refer a friend drawing. This computer will be put to good use as my daughter needed a computer for her college courses. Thank you again and Lord Bless you all."
-Sheryl S, Haines, Oregon

"THANK YOU to Nathon and Colin for their technical assistance this month. I have NEVER had such prompt and easy to understand responses from an ISP. You folks are great!!!"
-J. W. Munson, Lincoln City, OR

"I have had BMI Internet now 60 days and am very glad i found them."
-Evelyn E, Drain, Oregon

"This is to give Jon high praises for his patience and knowledge when he helped me fix my computer so that I could once more access the Internet. I love BMI you all get highly recommended!!"
-Dixie S, Baker City, OR

"So sorry to hear that Nathon is leaving BMI. As with most companies, the first frontline individual that a customer has experience with sets the tone and comfort level for all subsequent contacts with that company. Nathon was that person for me. He made the internet transition from another DSL provider to BMI a breeze. I am sorry that future customers of BMI will not have an opportunity to be counseled by Nathon. I wish him the very best in his new endeavor and Gods blessings be with him and his new family." Sincerely,
-Lini H, Enterprise, OR

"We would like to thank you for all the help you gave us. Being not of the computer generation it takes us a day or two to try and figure out these machines. But with all the help from Victor, Mike, Gina, Matt, and Jon and the patience to stick with us, we think that you all deserved a very big pat on the back. It is nice to have help like you gave us." THANK YOU
-Glenn and Dawn P, Irrigon, OR

"Hi! Just want to tell you how much I appreciate all the help you were to me in fixing the problem with my computer. I really want to thank all of you who have walked me through the directions to help solve the problems I have had since Im not quite sure what Im doing sometimes."
-Lloyd and Margaret M, Grangeville, ID

"Rachel, Thanks for your help and advice. I've sent a few messages forwarded to your spam inbox for training. I love that term. I had no idea that you could actually train a computer!!! I train horses, dogs and other 4-leggeds but was not aware that you were so highly skilled as to train a computer!!! You're the best and I am pleased to let others know about the fine service that I always get from your team. I always hang up feeling good about what I learned and how I was treated. Keep it up. Cheers and have a Happy Holiday" Respectfully
-Bruce M, Oroville, WA

"Thanks so much to your support team. You were patient and extremely easy to work with. I wish I had called you sooner! Keep up the good work!"
-Dan C, Touchet, WA
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The On Ramp is a monthly publication of Blue Mountain Internet.

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