The On Ramp

The Blue Mountain Internet Customer Newsletter

 Issue # 39 Jan 2007 
Greetings from the Edit ...  by Carol Hall Find Santa Contest Winner  by BMI Staff
A warm Welcome!  by Carol Hall Email Etiquette  by Mike Rochelle
A Good Laugh  by Gena Bybee Yummy Crossword  by Tami Rochelle
FAQ  by Matt Stephens Dial up connection  by Victor Luna
World Wide Money Wordfind  by Carol Hall BIG digital Pictures  by Colin Miller
Picture Find Puzzle  by BMI Staff Kudos  by Matt Stephens
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Greetings from the Editor
by Carol Hall

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2007!!! I hope all of you are off to a great start for the New Year!

Perhaps you received some new and interesting "toys" for Christmas? If you did, and you have acquired helpful information for our readers...please let me know. I will be glad to publish them! We are all looking for answers to questions like:

Where is the best place to buy the HD cable for my new TV?
Music organization tips for your new MP3 player
What are the best ways to print your digital photos?

Chances are very good that the things you have learned...are the same things other readers are wondering about....please share!

I hope you enjoy this edition of .The On Ramp. I wish you and your families and friends a Happy new Year!

I welcome your comments and additions to the newsletter! Please email me at
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Find Santa Contest Winner
by BMI Staff

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CONGRATULATIONS to Opal C of Baker City OR for being the lucky winner of our Find the Santa drawing last month! Opal won a Brand-new computer!!!
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A warm Welcome!
by Carol Hall

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I am pleased to announce we have a new member on staff, just waiting for you to call! She recently joined our family and this is what she has to say about herself:

"Hi, my name is Cheryl and I am a new member of the BMI family. I must say, I am proud to be a part of the team! I worked in medical office management for over a decade. I love what I am doing now and the people that surround me. I have 2 children whom I adore. I have a dog named Joey (shhh, he doesn't know he's a dog), and a people sized cat named Clyde (champion professional wrestler against my dog). I love all outdoor activities, fishing, and camping, hiking, and beautiful scenery. I love to draw and sew. "
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Email Etiquette
by Mike Rochelle

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. Yes I said Netiquette. That is etiquette for the . In simple terms, being nice and courteous.

Today's lesson is email. You just got high speed internet and have downloaded a funny video you want to share with EVERYONE in your address book. The video is 6 megs and it was lightning quick to download with your zippy connection. "So what are the problems? Here at BMI, we get call after call from customers that are on dialup and are trying to download a cool video that their friend on a broadband connection sent them and now it will take 45 minutes to download. People want the LARGE email deleted so they can get on with their life.
The moral of the story is be kind and ask the people you are sending mail to if they mind you sending it.
And another netiquette item is forwards. Have you ever gotten an email that has so many email addresses in it you can't even find the message? Just delete all those addresses from the email that you are sending and people will enjoy getting your emails even more when you take the time to clean them up.
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A Good Laugh
by Gena Bybee

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Why did the lady go out doors with her purse open?
Because she expected some change in the weather.

An honest weatherman says, "Today's forecast is bright and sunny with an 80% chance that I'm wrong."

A weather forecaster took a job in another part of the country. When asked why he transferred he replied, "The weather didn't agree with me."

"It was so hot today I saw a robin picking earthworms out of the ground with a pair of tongs"

There's a technical term for a sunny, warm day which follows two rainy days. It's called Monday.

"What's the difference between weather and climate?
You can't weather a tree, but you can climate

" What is the Mexican weather report?"
Chili today and hot tamale.

How do you spot a happy motorcyclist in fair weather?
He's got bugs on his teeth.

Hailing taxis!
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Yummy Crossword
by Tami Rochelle

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Congratulations to Karen F of Enterprise OR for winning the drawing for the December 2006 Crossword! Karen received a $25.00 credit on her BMI account! Visit our Yummy Crossword
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by Matt Stephens

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Hello everyone and welcome to 2007. This month I would like to help everyone out with a very common question that continues to come up. The question is: "Why am I getting messages that are not addressed to me?"
I can't tell you how many times we have received that question recently. The answer however is more simple than you might think.

First, here is a little history lesson for you. In the old days, spam was sent through the post office. We refer to it as junk mail. Now they make shredders specifically for shredding junk mail. Handy little buggers, aren't they? Anyway, reputable companies would send you advertising mail. Most people would throw it away without ever thinking about it. Then we entered the digital age. Computers made sending junk mail a whole lot more profitable by removing the cost of postage. Companies can now send email to everyone to advertise their products. Put that into the criminal mind, and you can easily pose as a reputable company to get a trusting individual to send you money, or give you credit card information. That is how it all began.

So we jump down the road a few years and now people are getting email that is not even addressed to them. But how is that possible? How can I get an email that is supposed to go to someone else? Well my friends and BMI family, that's not so difficult. Spam is now generated by computers. It's no longer done by people. A computer program now generates random email address and sends out spam. In addition to this, it generates mailing groups. A mailing group is a group of email addresses all categorized in the program by a single address. So what you are actually seeing is the name of the mailing group rather than the single "To:" address. While it may look like it's addressed to someone else, your email address is still in there somewhere.

Now, most of these messages should be getting stuck in your spam filter (the Quarantine section). If any of these are making it through to your inbox, please forward them to This will help us to improve our filtering system. Any spam you get into your inbox can be forwarded to that address.
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Dial up connection
by Victor Luna

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What happens when you hit the connect button? The first thing your modem (the modem is a modulator/demodulator, or in other words...the device that connects you to the Internet via your phone line) does is make a phone call to a local number for the Internet. Once the phone call goes through you hear those modem noises. That is the modem trying to get connected to that phone number. When your phone line has connected to the phone number for the Internet, our server has to verify you with authentication to make sure the username and password both match what our server states is correct. If the user name and password match, it allows the connection and starts transmitting information to and from your computer.

All of the above happens relatively quickly considering the steps it goes through. When you are unable to make a successful connection, often times it is because the username and password you have typed in are incorrect. Many times it is as simple as having your CapLock key on. If our server is expecting you to type in lower case letters, and you type in upper case letters, our server considers that incorrect and will not allow you to connect.
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World Wide Money Wordfind
by Carol Hall

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Congratulations to Charyn Z. of Tonasket, WA for winning the drawing for the December 2006 Wordfind! Charyn received a $25.00 credit on her BMI account! Visit our Money WordFind
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BIG digital Pictures
by Colin Miller

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With Christmas behind us, some of you no doubt have a new digital camera with a large mega-pixel rating. This is great, because now you can likely print even up to an 11x14 from your camera. But when it comes time to share these images, you don't want to send that untouched image to your family & friends. You should learn how to resize your images to a more manageable size for sharing through e-mail.

Before you get started and after you have deleted all of the bad pictures from your most recent session, copy the entire folder at the larger size and name it "large- whatever name you like". This way, you can resize for sharing, but still have the originals for printing or to resize for a person who has a broadband connection. They can probably accept even 1900x1200 sized pictures.

There are a few ways to resize your images:

You likely installed a program already when installing your camera's software. Look on your desktop or programs list for something new. It would likely be named "Image ??" or something similar related to images.

If you find something, open it and see what it can do. Every program is different, so tips for your particular program would not be available at BMI. More on preferred picture sizes for e-mailing later in the article.

If you'd like to download something that is free and not a difficult program to use, do a search for Irfanview. Download it, install it and click File, Open to load a picture. Press L to rotate left or R to rotate right. Press ctrl+r on your keyboard to pull up the resizing window. There are presets at left or you can custom input a size. Be sure to leave the box checked next to Preserve Aspect Ratio.

My idea of a preferred size for e-mail would be 800x600. At this size you can send 3 or 4 per e-mail to dialup customers. I recommend sending no more than 4 per email.

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Picture Find Puzzle
by BMI Staff

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Congratulations to Dave D. of Milton-Freewater OR for winning the drawing for the December 2006 Picture Find puzzle! Dave received a $25.00 credit on his BMI account! Visit our Picture Find Puzzle
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by Matt Stephens

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"I don't know if you got the email I sent yesterday, so I am sending another one to tell you that our problem has been resolved. I want to thank Cheryl who spent over an hour with me on the phone trying to connect to bmi, without success. Also, earlier I had talked to Matt who noticed a humming noise on our phone line, and said that might be the problem causing me to be unable to connect to bmi. After talking to both of them, I called the phone company, who came out yesterday and fixed the humming noise, and low and behold, I was then able to connect to bmi. I was very relieved, as I thought the problem was in my modem."
- Dennis P. Florence, OR

"Thank you again for all your help. We appreciate it more than you know."
-Dawn P. Irrigon, OR

"Thank you for your support! Every time I call I get the BEST service. I can't say more. Thanks so much!"
-Debbie B. Bend, OR

"Hi K.J.
Hope this gets routed to you. Thank you very much for your help. The problem of disconnection was caused by my phone line. But a clean phone line in conjunction with the setting changes you walked me through shows a definite increase in transmission speed. Thank you! Thank you! Thank you! Merry Christmas to you and your fellow tech team guys have been great!"
-Leslie K. Newport, OR
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